Pre-contract Information

1. Seller

DILMEX LIMITED, a company registered in England and Wales under number 15652781. Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF, United Kingdom. Email: destek@dilmex.net. Phone: +90 507 342 42 32.

2. Main characteristics

The product is a digital code that activates a game, software, a subscription or a balance on the platform concerned (e.g. Steam, Xbox, PlayStation, Nintendo, Microsoft). The product page shows the platform, the region, the age rating (where available) and activation instructions. Region-locked codes may only work on accounts of the stated region. An account on the platform concerned is needed to use the code.

Technical protection measures: a code is activated once on a platform account and is tied to it; the platform's licence, region lock and online verification measures may prevent transfer to another account. Compatibility: the devices, operating system and platform the product runs on, and any system requirements, are shown on the product page.

3. Price

The price of each item and the total appear in the order summary; prices include taxes and the total shown is the full amount payable, with no delivery or other extra charges. Prices are shown and charged in the selected currency. As the Seller is established abroad, your bank may add a foreign transaction or exchange fee.

4. Payment and delivery

Accepted payment methods: PayPal account, credit/debit card (3-D Secure), Apple Pay and Google Pay, all through PayPal, taken in advance in US dollars, euros or pounds sterling. No cash on delivery, bank transfer or instalments. The code is delivered to “My codes” on your account after the payment is confirmed; pre-orders are delivered on the release date, orders under security review after the review. Codes that cannot be delivered are refunded.

5. Right of withdrawal

As a code is an intangible good delivered instantly, you must request its immediate delivery and acknowledge that your right of withdrawal ends once it is delivered; there is no right of withdrawal after delivery (Distance Contracts Regulation Art. 15(1)(ğ); in the United Kingdom, Consumer Contracts Regulations 2013 reg. 37). To cancel an order not yet delivered, use the support section or write to destek@dilmex.net. For codes that do not work, the faulty code procedure in the Refund Policy applies.

6. Complaints

Send complaints to destek@dilmex.net, call +90 507 342 42 32 or use the support section of your account. If you live in Türkiye you may apply, within the monetary limits announced by the Ministry of Trade, to Consumer Arbitration Committees and, above those limits, to Consumer Courts after mediation under Article 73/A of Law No. 6502.

7. Confirmation and record keeping

Before ordering you confirm electronically that you have read this form and the Distance Sales Contract; the order button states clearly that the order creates an obligation to pay. We keep the versions of the documents you accepted; once the payment is confirmed a confirmation of the contract is sent to your e-mail address, and the current texts are published on the site.