Refund Policy

1. Immediate delivery and the right of withdrawal

When ordering you expressly request that the code be delivered as soon as the payment is confirmed and acknowledge that your right of withdrawal ends once the code is delivered to your account (Distance Contracts Regulation Art. 15(1)(ğ); Consumer Contracts Regulations 2013 reg. 37). Delivered codes that work are therefore not refunded. An order for a code not yet delivered can be cancelled through support.

2. Automatic refunds

• Codes that cannot be delivered because the product sold out, the supplier changed its price or another supply problem occurred are refunded automatically; in orders with several codes only the undelivered codes are refunded.
• Orders not approved in a security review are refunded in full.
• Orders whose payment arrived after they expired, or that have no code left to deliver, are refunded in full.

3. Faulty codes

If a code does not work, report it through the support section of your account with the order number and the error message the platform shows. We check the code with our supplier; if it turns out to be faulty we supply a replacement or, if we cannot, refund it. A code you have already redeemed, a code tried on an account outside a region restriction you confirmed, or a platform account restricted by the platform does not count as a fault. Your statutory rights for faulty digital content are not affected.

4. Timing

Refunds are sent to the payment provider at once and made in the currency paid, to the PayPal account or card used; depending on your bank they may take 5–10 business days to appear.

5. Contact

Send questions about refunds through the support section of your account, to destek@dilmex.net or by phone on +90 507 342 42 32.